MyDesk
Complete Business Management Platform
MyDesk is a comprehensive business management platform that unifies CRM, sales, purchasing, operations, and finance in one system. From quotes and invoices to approval chains, timesheets, and AI-powered insights — every workflow is connected and automated.
Platform Capabilities
End-to-end sales workflow — quotes, invoices, RFQs with side-by-side supplier comparison, sales pipeline tracking from lead to won, and call report management with follow-ups.
Multi-level approval chains for quotes and purchase orders with automatic CapEx detection, stalled-approval alerts, and configurable per-user approval settings.
Purchase orders with approval chains, expense management, banking with statement matching, aged receivables reconciliation, and seamless MYOB accounting integration.
"Ask AI" assistant powered by Azure OpenAI for natural language business queries, AI-powered supplier bill and receipt extraction, and supplier quote parsing from PDF documents.
Real-time KPI dashboards, five interactive sales report charts — by month, by rep, by division, year-on-year, and pending vs won — plus custom reporting and analytics.
Weekly timesheets with per-line manager approval, missing timesheet tracking and email reminders, agile project management with sprints and capacity planning, and staff whereabouts board.
Branded customer portal for viewing quotes, invoices, and files — plus a supplier portal for viewing purchase orders and responding to RFQs.
Centralised marketing platform with email campaign management, AI-assisted content generation, brand asset management, and customer/supplier data platform.
80+ granular permissions across all modules with role-based access control, multi-tenancy with SQL row-level security, and complete AI interaction audit trail.
Platform Features
Technology Stack
Client Success Story
Techlight, a leading Australian commercial lighting company, partnered with Digital Response to build MyDesk — their custom business management platform that has transformed operations from quote to cash.
The platform now manages the complete business cycle: quotes, invoices, purchase orders, RFQs with supplier comparison, approval chains, timesheets, sales reports, and AI-powered insights — helping the team make data-driven decisions faster than ever.
From a legacy Classic ASP system to a modern .NET 10 Blazor Server application, MyDesk continues to evolve with new capabilities delivered in regular phases.
Digital Response delivered a comprehensive solution that exceeded our expectations. MyDesk has become the central nervous system of our business — everything from quotes to purchase orders flows through it seamlessly.